Robotic Process Automation

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Robotic Process Automation

Optimized Capabilities & Zero Errors

Robotic Process Automation is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots use the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses, and communicate with other systems in order to perform on a vast variety of repetitive tasks. Only substantially better: an RPA software robot never sleeps and makes zero mistakes.

Benefits of RPA

  • Reduce Human Error
  • Integrate across Platforms
  • Improve Customer Experiences
  • Harness Artificial Intelligence
  • Reduce Operational Costs
  • Improve Productivity
  • Faster Deployments
  • Scalability & Flexibility

RPA Functions

Finance & Accounting

Human Resources

IT Operations

Contact Centre

Operations

Procurement

Valenta’s RPA Solutions

Finance & Accounting Automation
  • Accounts Payable
  • Accounts Receivable
  • Taxation
  • Invoicing
  • Reconciliations
  • Bookkeeping
  • Payroll
  • Management Accounting
Human Resource Automation
  • Employee Screening
  • Candidate Sourcing
  • Onboarding
  • Payroll Administration
  • Workforce Management
  • Employee Engagement
  • Pensions & Employee Benefits
IT Operations Automation
  • IT Helpdesk
  • Email Management
  • Security & Patch Management
  • Backup Management
  • And More
Contact Centre Automation
  • Customer Service
  • Quality Control
  • Call Monitoring
  • Chat Bots
  • Call Routing
  • And More

Industries that Use RPA

BPO

BFSI

Healthcare

Manufacturing

Oil & Gas

Mining

Telecom

And more

How Can Valenta Assist in Your RPA Journey ?

Consulting

  • Conceiving automation strategy and vision
  • Developing automation roadmap – Proof of concepts/proof of values, pilots and more
  • RPA opportunity identification, prioritization and selection
  • Assessment of “automatability” and re-engineering opportunities aligning with the agreed outcomes
  • Design, strategize a Robotic Process Automation Centre of Excellence

Implementation

  • Developing and implementing automation of business processes
  • Integrating with supporting applications and tools – Optical Character Recognition (OCR), AI, BPM, Web interfaces and more
  • Providing onsite and/or offsite training and assistance – hand-holding in the entire journey
  • RPA production and global roll out

Managed Services

  • Supporting the deployed robots in client environment – either remotely or onsite
  • Maintaining the upkeep of the robots – ensuring the robots are running and best optimized in their run-time
  • 24x7x365 support services offered

Stages in Your RPA Journey

Proof of Concept
Pilot
Ramp up
Institutionalise
  • Running a POC
  • Defining an RPA Implementation Model for the Organisation
  • Building an Automation Team
  • Selecting Automation Partners
  • Developing Frameworks – Deployment, Communication and Governance

At this point in time, an automated process is run into production for the first time, according to the organisation’s implementation model. This means the organisation and RPA partners apply defined requirements, a detailed solution design, test scripts and cutover/handover plans to the selected process.

Pilot performance is monitored in accordance with its exit criteria. In addition, all internal and external stakeholders are surveyed for feedback. The input is the basis for documenting lessons learned and revising methodology and frameworks before advancing to ramp up.

  • Optimising management of the newly deployed virtual workforce
  • Establishing best practices
  • Qualify additional processes for automation
  • Continuing growing the internal automation team and expertise

The point of this final step is to establish best practices for robotic processes automation as a baseline activity within the organisation. Specific examples include governance board to manage the process automation pipeline demand; disaster recovery and business continuity plans; continuous improvement based on lean Six Sigma with the automation team.

Beyond including these practices into the organisation’s culture, this moment should also include a continual evangelising of RPA benefits based on existing implementations, while promoting RPA as a key performance objective across all business lines.

Peace of Mind with Valenta BPO

24x7 Support

We have a global presence with offices in Australia, UK, and US, backed by well-staffed delivery centres in Bangalore, Vizag, Ahmadabad and Mohali in India, and Penang in Malaysia enabling us to support you 24×7.

Local Managing Partners

We have a team of Local Managing Partners in Australia who will provide the support and guidance you need to improve your business efficiencies and drive growth. Having a strong local presence allows us to provide the best business solutions for you as we understand the local business landscape.

Up to a 60% Cost Saving

On average, our Valenta BPO client's report a cost saving of up to 60% by outsourcing key services. Furthermore, recent survey's show that our client's do not believe they are compromising on the quality of outcomes, and are achieving business growth faster than otherwise would be possible.

Flexible Engagements

We design solutions to meet specific client requirements and offer flexible engagement models. Our resources can be engaged full time, part time, or on a transactional basis without lock-in contracts.

Case Studies

01.

Automated Claims Operations

02.

Infrastructure Management System

03.

Transforming Customer Onboarding

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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